Help

NurtureLog Support

For help with the beta, email support@nuturelog.com. Include your iPhone model, iOS version, and what you expected to happen. Do not email baby health information, passwords, invitation tokens, or appointment audio.

App won’t open or finish installing

Restart the iPhone, confirm enough storage is available, update TestFlight, and try the installation again.

A reminder did not appear

Open iPhone Settings → Notifications → NurtureLog and confirm notifications are allowed. Then review the feeding interval inside NurtureLog Settings.

Caregiver updates are missing

Confirm both caregivers are signed in, open Settings → Share and Manage Access, and choose Sync Now.

Recording or transcription failed

Confirm microphone and speech-recognition permission. Audio remains on the iPhone where it was recorded.

Caregiver access

The family owner creates an invitation under Settings → Share and Manage Access. Each caregiver should use their own account. Owners can invite people with Can Edit or View Only access. Invitation links expire and can be used once.

Editing or removing an entry

Tap an item under Recent Activity or Timeline to edit it. In Timeline, swipe an entry to reveal Edit and Delete. View-only caregivers cannot change records.

Delete a NurtureLog account

  1. Open NurtureLog and unlock the app.
  2. Open Settings.
  3. Select Share and Manage Access.
  4. Under Account, choose Delete Account and Shared Access.
  5. Review the warning and confirm Delete Account.

If the account is the family’s only owner, the shared family and its cloud records are deleted. Otherwise, that caregiver’s membership is removed while records remain available to the other owners. Local records remain on the iPhone until Erase All Entries is used or the app is deleted.

If the in-app deletion flow is unavailable because the account cannot be accessed, email support@nuturelog.com from the account email address. Do not include medical information.

Erase local information

Open Settings → Your Data → Erase All Entries. Export anything that must be retained before erasing. This action cannot be undone.

Safety

NurtureLog does not provide medical advice and should not be used for emergency decisions. For urgent concerns, contact a qualified healthcare provider or emergency services.

Contact

Alphabcd LLC
Email: support@nuturelog.com
Response target during beta: three business days.